Privacy Policy (Integritetspolicy)

1. Introduction

SwedishShield Insurance AB ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://swedishshield.se (the "Website") or use our insurance services.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this Privacy Policy to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties.

This Privacy Policy applies only to information we collect through the Website and insurance services and does not apply to our collection of information from other sources.

This Privacy Policy is binding on all those who access, visit and/or use our Website and services. By accessing, visiting and/or using our Website, you expressly and impliedly accept the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

When you visit, use, or navigate our Website, we may collect information automatically through tracking technologies, including:

• Cookies and web beacons
• Server logs
• Analytics tools

2.3 From Third Parties

We may receive information about you from third parties including:

• Business partners
• Service providers
• Data aggregators
• Public databases

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Website and services
• Process transactions and send related information
• Send administrative information, such as updates, security alerts, and support messages
• Respond to comments, questions, and requests
• Provide customer service and support
• Send promotional communications, such as special offers or other marketing information
• Conduct research and analysis to better understand how users access and use our Website
• Develop new products and services
• Personalize your experience
• Process insurance applications, renewals, and claims
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
• Enforce our terms, conditions, and policies

4. Information Sharing and Disclosure

We may share information about you in the following ways:

4.1 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:

• Payment processors
• Customer service providers
• Marketing partners
• Analytics providers
• Cloud service providers
• Claim adjusters and assessors

4.2 For Legal Reasons

We may disclose your information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our policies, including investigation of potential violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of SwedishShield, our users, or the public as required or permitted by law

4.3 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Storage and Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

5.1 Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

5.2 Data Location

The information we collect may be stored and processed in Sweden and other countries where we or our affiliates, subsidiaries, or service providers maintain facilities.

5.3 Security Measures

We use various security measures to protect the information we collect, including:

• Encryption of sensitive information
• Secure servers
• Firewalls
• Regular security assessments
• Employee training and access controls

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Website. They help us to improve our Website and to deliver a better and more personalized service.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Website
• Functionality Cookies: Enable the Website to provide enhanced functionality and personalization
• Targeting Cookies: Record your visit to our Website, the pages you have visited and the links you have followed

6.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Website may not function properly.

6.3 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Website does not currently respond to "Do Not Track" signals.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Update

You can review and update certain account information by logging into your account settings.

7.2 Data Subject Rights

Subject to applicable law, you may have the right to:

• Access and receive a copy of your personal information
• Rectify, update, or delete your personal information
• Object to processing of your personal information
• Restrict processing of your personal information
• Request portability of your personal information
• Withdraw your consent at any time where we rely on consent to process your personal information

7.3 Marketing Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by contacting us.

7.4 How to Exercise Your Rights

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: +46-70-123-4567
• Mail: SwedishShield Insurance AB, 123 Försäkringsgatan, Stockholm, 11453, Sweden

Data Protection Officer

Our Data Protection Officer can be contacted at [email protected]

Supervisory Authority

If you are located in the European Economic Area and believe that we have not complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.